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AI Inbox for Tour Operators

All your guest messages. One place to answer them.

Email, WhatsApp and website enquiries in one workspace, next to each guest's booking. Drafts come from your own knowledge, and your team approves before anything is sent.

Start now All Solutions
AllNeeds replyApprovalRebooking
Maria Lopes
2m
Hi! Is tomorrow's cave tour still on?
WhatsAppNeeds reply
James K.
14m
Booking #4421 — can we move to Saturday?
EmailRebooking
Visitor #38201
1h
Do you have wheelchair access on the boat?
ChatNeeds approval
Anna Müller
3h
Thanks — see you at the marina!
EmailSolved
AI drafted 3 replies
Waiting for your approval — in EN, IT, DE.

TravelCS AI Inbox is a shared inbox for tour and activity operators. It brings email, WhatsApp and website chat into one workspace, shows each guest's booking next to the conversation, drafts replies from the operator's own knowledge in the TravelCS Brain, and keeps staff in control with approval and escalation before anything is sent.

Why guest communication gets messy

Questions arrive by email, WhatsApp, website forms and booking platforms. Staff answer the same meeting-point, availability and cancellation questions many times a day, switch between tools to find the booking, and wait for someone to approve anything unusual.

When a booking needs changing, the conversation and the booking live in different places — and the full history of a guest is rarely in one view.

How a message is handled

  1. Step 1

    A message arrives

    Email, WhatsApp or website chat — it lands in one thread per guest, with earlier conversations attached.

  2. Step 2

    Context is gathered

    The guest's booking, the experience and your policies from the Brain appear next to the message.

  3. Step 3

    A reply is drafted

    In the guest's language and your tone, using only your own information. Missing facts are flagged, not invented.

  4. Step 4

    Your team decides

    Edit, approve, assign to a colleague or escalate. Nothing is sent without approval.

Email + WhatsApp + Chat

Connect Gmail, Outlook, WhatsApp Business and your TravelCS chat widget. Threaded per guest, across channels.

Approval-first AI

Nothing sends without you. AI drafts, you edit or click send. Every reply uses your tone, your policies, your sign-off.

Auto-translate

Guest writes in Italian? Draft comes back in Italian. You answer in English. AI handles the rest.

Booking and rebooking context

The booking sits next to the conversation. When a departure is cancelled, affected guests can be offered new dates from the same place.

Cross-channel context

Same guest emailed you last month and just WhatsApp'd? It's one thread, with full history.

Team handoffs

Assign threads, mention teammates, lock conversations. Built for crews of 2 or 20.

Never invents answers

AI only drafts from your Brain — tours, policies, FAQs. If it doesn't know, it logs a knowledge gap.

Related

Rebooking after cancellations and date changes · Smart Chat for website enquiries · Booking system · How AI fits into tour operations

Frequently asked questions

Gmail, Outlook (Microsoft 365), WhatsApp Business and the TravelCS website chat widget. Every message from the same guest is threaded together, across channels.

No. TravelCS is approval-first: the AI drafts a reply in the guest's language using your verified information and you send it with one click. You can also edit before sending or send your own reply from scratch.

You cancel a departure in TravelCS; the platform contacts every affected guest with alternative slots in their language, applies your refund and rebooking policy, and rebooks them once they pick a new date — no manual email chains.

30+ languages out of the box, including English, Portuguese, Spanish, Italian, French, German and Greek. The draft language matches the guest's most recent message automatically.

Yes. Assign threads, mention teammates, lock a conversation while you're replying, and share context across the crew. Built for teams of 2 to 20.

No. The AI only drafts from your verified information — tours, policies, FAQs and meeting points. If a question isn't covered, it logs a knowledge gap for you to fill instead of guessing.

Keep guest communication organised.

7 days free on your real tours. We'll learn your experiences, policies and meeting points — you stay in control of every message.

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